2. Our Privacy Principles
When it comes to collecting, storing and processing your data, WhereToMED treats your data the way we would want our own data to be treated. This can be broken down into the following principles:
a. We only process your data in accordance with your instructions, if such processing is necessary to provide the Service to you or to detect, prevent or otherwise address fraud or security issues.
b. We ensure that we have appropriate measures in place to handle your data securely.
3. What data we hold
We hold and deal with your data in accordance with our Privacy principles and in accordance with your instructions. All our Services are designed to give you control of your data and we don’t collect, store or use your data without your consent and only access the information we need to function securely. This means that unlike other services, we don't use your data for ad targeting or for commercial purposes not related to our Services.
a. Basic Account data.
You provide us with details such as your name and email address to create a WhereToMED account which is needed to use our Services. The legal basis for processing is consent.
b. Safety and security.
As our user numbers grow, it is likely we will become a lucrative target for spammers and hackers. To improve the security of your account and to prevent spam, abuse, and other violations of our Terms of Service, we may collect metadata such as your IP address, devices you've used, history of username changes, etc. If collected, this metadata will be kept for 12 months maximum.
4. Keeping your data safe
5. Processing your data
a. Our Services.
We will process your data to provide you with our Service. For example, we may use your information to:
i. Help us maintain your WhereToMED account
ii. Improve the Services we provide
b. Spam and Abuse.
To prevent phishing, spam and other kinds of abuse and violations of our Terms of Service, our systems may check your data. If you abuse any of the terms of our Terms of Service, your account may be suspended – temporarily or permanently. You can send an appeal using appeal@WhereToMED.com. In case of more serious violations, your account may be banned. We may also use automated algorithms to analyze the data to stop the abuse.
C. Advanced features.
We may use aggregated data about how you use WhereToMED to build useful features. For example, when you open the Search menu, WhereToMED may display the data you are more likely to search in a box at the top of the screen. To do this, we calculate a rating that shows which data you search for frequently.
6. Sharing your data
a. Our legal obligations.
We may access or share your basic profile data when we believe in good faith that disclosure is necessary to establish, protect, or exercise our rights; protect your safety or the safety of others; investigate fraud or other illegal activities, or respond to a government request.
7. Your rights
WhereToMED is built to give your complete visibility over your data. Through your WhereToMED account you can:
a. access all data you collected.
b. control how your data is collected.
c. delete or amend your personal information
d. restrict, or object to, the processing of any of your data
e. withdraw any consent you’ve previously given us
f. correct any inaccurate or incomplete personal data we hold on you
g. lodge a complaint with national data protection authorities regarding our processing of your personal data
If you need help in exercising any of these rights, please get in touch with us.
8. Deleting your data
You can delete your account at any time from your settings page. Deleting your account will remove all your data from the WhereToMED network. When you delete your data on WhereToMED it’s gone forever and cannot be recovered.
b. Account Self-Destruction.
By default, if you stop using WhereToMED for at least 1 year, your account will be deleted along with all your data held on the WhereToMEDnetwork. You can go to your Settings to change the exact period of inactivity, after which your inactive account will self-destruct. In some circumstances, like cases of anti-money laundering or fraud, we may have to keep your data for longer.
9. Making a complaint
If you have a complaint, please contact us and we’ll do our best to fix the problem. If you’re still not happy, you can refer your complaint to your relevant national data regulation authority.
10. Changes to this policy